By placing an order with Garage Lifts Direct, you agree to the shipping terms outlined below.

For assistance:

1. Order Confirmation & Processing

After placing your order, you will receive an order confirmation email
Your payment method is authorized at checkout
Orders are typically:
- Processed within 1–2 business days
- Shipped within 2–5 business days, depending on product availability
Processing times:
- Exclude weekends and holidays
- May vary during peak demand periods

2. Shipping Coverage

We ship within the continental United States (lower 48 states)
Shipping is not guaranteed for:
- Alaska
- Hawaii
- Remote or difficult-to-access locations
These locations may:
- Require additional fees
- Or may not be serviceable depending on the product

3. Shipping Methods

Shipping method is determined based on product size and weight:

Parcel Shipping

Used for smaller items and accessories
Carriers may include FedEx, UPS, or similar services

Freight Shipping (LTL)

Used for heavy equipment such as vehicle lifts
Delivered via freight carriers using semi-trucks
Orders may ship from:
- The nearest available warehouse to reduce delivery time

4. Shipping Costs

Free curbside shipping is included on most products
Additional charges may apply for:
- Remote or limited-access locations
- Lift-gate service
- Threshold or white glove delivery
- Oversized or specialty items
If additional charges apply:
- Garage Lifts Direct will contact you before processing your order

5. Delivery Timeframes

Typical delivery timeframe:
- 5–8 business days after shipment
Some products (especially smaller parcel items) may arrive sooner:
- 3–7 business days after shipment
Delivery times are estimates and may vary due to:
- Carrier delays
- Weather
- Freight scheduling

6. Delivery Appointments (Freight Orders)

Freight carriers will:
- Contact you to schedule a delivery appointment
Customer must:
- Be available at the scheduled time
- Ensure delivery access is adequate

7. Unloading Requirements

Customer is responsible for unloading all freight shipments
Depending on the product, you may need:
- Forklift
- Rollback
- Lift-gate service (if arranged in advance)
Carriers:
- Deliver curbside only
- Do not assist with unloading or placement

8. Inspection Upon Delivery (Critical)

Inspect all shipments at the time of delivery
If damage is present:
- Note on delivery receipt:
  - “Damaged” or “Possible missing items”
- Take photos immediately
Important:
- Signing without notes confirms shipment was received in good condition
- Failure to report damage at delivery may result in:
  - Denied claims
  - Customer responsibility for replacement

9. Tracking & Shipment Updates

Tracking information is provided:
- Within 24–48 hours after shipment
If tracking is not received within 6 business days, contact support

10. Delays & Force Majeure

Garage Lifts Direct is not responsible for delays caused by:

Shipping carriers
Weather events
Supply chain disruptions
Events outside our control

11. Brand-Specific Shipping Exceptions

While most products follow the standard policy above, the following exceptions apply:

Katool

Ships FOB Origin
- Ownership transfers once product leaves the warehouse
Customer is responsible for:
- Filing freight damage claims directly with the carrier
Garage Lifts Direct / Katool are not responsible for:
- Freight damage after shipment
- Unloading costs

Torin

Ships via parcel or freight depending on product
Typical delivery timeframe:
- 3–7 business days after shipment
Additional charges may apply for:
- Remote delivery locations
- Special handling requirements

Tuxedo

Ships from a regional warehouse network for faster delivery
Some orders may ship:
- Same-day from select warehouses
Customer must:
- Be ready to unload within the carrier’s delivery window
- Provide appropriate unloading equipment for large items

Atlas Auto Equipment

Ships via standard freight carriers
Customer must:
- Ensure adequate delivery access
- Inspect shipment prior to installation

Ceiling Sam

Typically ships via:
- Parcel or light freight depending on product size
Orders typically:
- Ship within 3–5 business days
- Deliver within 3–7 business days after shipment
Most products include:
- Free shipping
Customer responsibilities:
- Ensure delivery access
- Receive shipment upon arrival
Freight-style unloading is generally not required, but may apply for larger units

12. Customer Responsibility Agreement

By placing an order, you acknowledge that:

You are responsible for unloading freight shipments when applicable
You will inspect items at delivery before signing
You understand delivery timelines are estimates
You accept responsibility for unreported damage
You understand that shipping methods vary by product and brand

Key Takeaway

Most orders arrive within a week, but freight deliveries require preparation.
Be ready to unload, inspect carefully, and report any issues immediately to protect your order.

Shipping Policy