Returns, Refunds & Warranty Policy
By placing an order with Garage Lifts Direct, you agree to the terms outlined below.
For assistance:
- Email: support@garageliftsdirect.com
- Phone: 720-727-1522
1. Order Cancellations
Before Shipment
- Orders may be canceled for a full refund if they have not yet shipped
After Shipment
- Once an order has shipped:
- It must follow the standard return process
- Shipping costs and restocking fees will apply
Custom / Made-to-Order Products
- Custom or made-to-order items:
- Cannot be canceled or refunded
- These products are built specifically for your order
2. Returns Policy (General)
- All returns require prior authorization
- Returns must be requested within 30 days of delivery (unless otherwise noted below)
Eligibility Requirements
To qualify for a return, items must be:
- Unused
- Uninstalled
- In original packaging
- In resalable condition
Non-Eligible Returns
- Installed or used products
- Items not in original condition
- Missing components or packaging
- Custom or special-order items
3. Return Shipping & Fees
- Customer is responsible for:
- All return shipping costs (including freight/LTL)
- Proper packaging and palletization
Restocking Fees
- Most returns are subject to:
- 20%–25% restocking fee
- Additional deductions may apply for:
- Damaged returns
- Missing parts
4. Refund Policy
- Refunds are:
- Issued after inspection and approval
- Returned to the original payment method
Processing Timeline
- Refunds are typically processed within:
- 2–5 business days after approval
- Financial institutions may require additional time to post funds
5. Damages & Claims (Critical)
- All products must be inspected at delivery
If Damage is Found
- Note damage on delivery receipt
- Take photos immediately
- Contact Garage Lifts Direct promptly
Important
- Failure to document damage at delivery may result in:
- Denied claims
- Customer responsibility for replacement
- Do not install damaged equipment
6. Exchanges
- Exchanges are handled by:
- Returning the original product (if eligible)
- Placing a new order for the replacement item
7. Warranty (General)
- All products include a manufacturer-backed warranty
Warranty Covers
- Defects in materials and workmanship under normal use
Warranty Does NOT Cover
- Improper installation
- Misuse or overloading
- Modifications or unauthorized repairs
- Normal wear and tear
- Labor is not included unless explicitly stated
8. Limitation of Liability
- Garage Lifts Direct and its suppliers are not liable for:
- Installation errors
- Improper use
- Loss of profits
- Incidental or consequential damages
- Product suitability for a specific use is the responsibility of the buyer
9. Brand-Specific Exceptions
While most products follow the general policy above, the following brand-specific terms apply:
Katool
- 14-day return window from purchase
- Returns subject to:
- 20% restocking fee
- Freight is FOB Origin:
- Customer is responsible for filing freight damage claims directly with the carrier
Torin
- 14-day return window from delivery (overrides 30-day policy)
- Returns must be:
- Unused
- In original packaging
- Customer is responsible for:
- Return shipping (including LTL freight)
- Restocking fee:
- Typically 20%
- Unauthorized parts or modifications may void warranty
Tuxedo
- Returns require approval and must be:
- Unused and uninstalled
- Customer must:
- Inspect at delivery
- Note damage on receipt
- Failure to document damage at delivery:
- May result in denied claims
Atlas Auto Equipment
- Standard return policy applies
- Strong emphasis on:
- Proper installation
- Inspection before installation
Ceiling Sam
- 14-day return window from delivery
- Items must be:
- Unopened
- Unused
- In original packaging
- Restocking fee: 10%
- Customer responsible for:
- Return shipping
- Refund amount:
- Purchase price minus:
- Shipping costs
- Restocking fee
- Purchase price minus:
- Lifetime material warranty included
- Warranty does NOT cover:
- Installation
- Misuse or overloading
- Modifications
10. Customer Responsibility Agreement
By placing an order, you acknowledge that:
- You will inspect items at delivery
- You will not install damaged products
- You are responsible for return shipping costs
- Returns require approval and proper packaging
- Fees apply once an order has shipped
- Brand-specific policies may override general terms
Key Takeaway
- Inspect immediately, do not install before verifying condition, and request approval before returning.
- Following the correct process ensures eligibility for refunds and warranty claims.